Frontier Airlines stunned seven-year frequent flyer member Rachel Weishuhn with some bad news: She would lose all of her 12,697 miles at the end of 2012 because there had been no activity in her account for 18 months.

The Port Charlotte resident earned those miles visiting her daughter in Colorado. But at 92 years old, she can’t fly anymore, and she wanted to give them to her daughter to fly to Florida.